All reservations, bookings, or enquiries must be emailed to the reservations department.
Only written correspondence from the client will be accepted to confirm, release, or cancel a reservation.
Applicable cancellation fees will be charged as per our Cancellation Policy below.
RATES
Rates are quoted including 15% VAT (subject to governmental change at any stage).
Rates are subject to change at any time during the contracted period.
Quoted rates exclude any transfers, flights, or activities not included or specified.
TERMS & CONDITIONS
Provisional bookings will be held for a maximum of 14 days.
Conservation Fees will be added to the reservation at time of booking and are required to be prepaid with the accommodation portion by the client.
Full payment must reflect in our bank account 30 days prior to arrival. Failure to comply will result in additional charges.
We reserve the right to release or cancel bookings should deposit payment not be received upon invoice or if the balance is not paid within 30 days of arrival.
All discrepancies on the invoice or confirmation must be addressed in writing at the time of booking by the client.
All bank charges are for the account of the client and will not be covered by Ant Africa Safaris Pty Ltd.
CANCELLATION POLICY
On cancellation of a confirmed reservation, Ant Africa Safaris Pty Ltd, subject to the relevant provisions of the Consumer Protection Act No. 68 of 2008 (as amended), and to the extent applicable, is entitled to the following cancellation fees:
The client must receive acknowledgement of cancellation from the lodge reservations office.
All cancellations must be made in writing, and the 20% deposit will be forfeited.
Cancellation 90 days prior to arrival: 50% of total invoice cost will be due.
Cancellation 30 days prior to arrival: 100% of total invoice cost will be due.
100% cancellation fee is applicable if a booking is cancelled during stay or travel.
METHODS OF PAYMENT
Electronic Funds Transfer into the lodge’s bank account.
Payment link via Flywire into the lodge’s bank account.
Guest extras may be settled in camp using MasterCard, Visa, or ZAR cash.
All bank charges for payments are for the client’s account.
TRAVEL INSURANCE
We request that all guests have adequate personal travel insurance and medical insurance cover for all unexpected incidents.
Cancellation for Any Reason (CAR) insurance is recommended to ensure all cancellation fees are covered.
Ant Africa Safaris Pty Ltd accepts no responsibility for the rejection, wholly or in part, of any claims made by guests under their policies.
